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Serper is committed to respecting the privacy of the individuals with whom we interact. In that respect, we have developed this Privacy Policy to describe how we collect, use and disclose the personal data of those individuals who visit our website, our (prospective) clients and our (prospective) suppliers.
For any question regarding the collection or processing of your personal data, or for any request to exercise your rights in relation to your personal data, you can contact us in writing at any time on the address mentioned below, via e-mail ([email protected]).
Cookies are also always processed in accordance with our privacy policy. For more information about cookies and how to manage your cookie preferences, please refer to our Cookie Policy.
Serper (hereinafter: 'Serper', 'we', 'our', 'us'), is the data controller for the processing of the personal data of visitors of the Serper website and for the processing of personal data of its (potential) customers for its own purposes, namely the processing in relation to customer relationship management and invoicing.
The provision of the services offered by Serper should normally not lead to the processing of personal data. In those exceptional circumstances where the provision of the services of Serper would lead to the processing of personal data, the customer will act as data controller and Serper as data processor.
Personal data is any information relating to an identified or identifiable natural person. It is sufficient that the data allow us to establish a (direct or indirect) link between one or more data-pieces and a natural person.
Personal data does not include anonymous or non-personal data (i.e., information that cannot be associated with or tracked back to a specific individual).
Serper collects personal data of website users and (prospective) clients and their employees/directors and (prospective) suppliers and their employees/directors. If the data we collect are not listed in this privacy statement, we will give individuals (when required by law) appropriate notice of which other data will be collected and how they will be used.
Below is also a chart describing the categories of personal data we collect:
| Category of personal information | Types of personal information captured by category |
|---|---|
| Website use information | IP number, web pages visited, language preference, geographical location, IP address, operating system, browser type and any other contact or other personal information that you choose to provide to us via the chat room, email or other contact functionalities. |
| Contact information and identifiers. | Names, all types of identifiers and contact details (such as e-mail and IP address). |
| Commercial information. | History and records of the products and services you have obtained from or provided to Serper. Correspondence between you and us when it is sent to a dedicated mailbox or via other electronic communication means, for the purpose of processing account receivable payments and commercial follow-up. |
| Financial Information | Payment related information, such as card number, bank account, BIC, name on the card, expiration date. |
| Professional or employment-related information. | Professional or employment-related information, such as description of current position, job title, employer, location. |
| System and application access data and activity information. | Where you sign in to Serper's systems, Serper will collect information required to access such systems and applications such as System ID, e-mail account, system, passwords, number of credits, and activity information, including access logs and activity logs. |
| Cookies | As described above, we also may collect information via cookies. Please see our Cookies policy for more details regarding our use of cookies. |
We are only processing your personal data to the extent necessary for the intended purposes. In essence, Serper processes your personal data for one overarching goal: we want to offer the best personalized experience when visiting our website and using our services.
The table below lists the different purposes for which we process the personal data and their respective legal bases.
| Purpose | Legal basis |
|---|---|
| Managing our contractual relationship with you. | Necessary for the performance of a contract to which you are a party. |
| Providing you access to the service in a secure, effective and user-related manner | Necessary for the performance of a contract to which you are a party. |
| Managing our customer relationship, for example following up on fee quotes invoicing, handling complaints that might arise in relation to our services as well as to provide after sales services | Justified on the basis of our legitimate interests for ensuring the proper functioning of our business operations. |
| Contacting you if you have requested to be contacted by our company | Justified on the basis of our legitimate interests for ensuring that you receive an excellent user experience. |
| Operating and managing our business operations including or being part of the provision of our services to our clients, | Justified on the basis of our legitimate interests for ensuring the proper functioning of our business operations. |
| Complying with legal requirements. | Necessary for the compliance with a legal obligation to which we are subject. |
| Defending our legal rights | Justified on the basis of our legitimate interests of defending our legal rights and protecting our reputation. |
| Monitoring your use of our systems (including monitoring the use of our website and any apps and tools you use). | Justified on the basis of our legitimate interests of avoiding non-compliance and protecting our reputation. |
| Improving the security and functioning of our website, networks and information. | Justified on the basis of our legitimate interests for ensuring that you receive an excellent user experience and our networks and information are secure. |
| Undertaking data analytics, i.e. applying analytics to business operations and data to describe, predict and improve business performance and/or to provide a better user experience, including the use of AI (e.g., machine learning). | Justified on the basis of our legitimate interests for ensuring the proper functioning of our business operations. |
We may transfer personal data to our service providers and professional advisors, public and governmental authorities, affiliates in connection with the operation of its business, including any (potential) corporate or commercial transaction. Such third parties may be located in other countries. Before we do so, we shall take the necessary steps to ensure that your personal data will be given adequate protection as required by relevant data privacy laws.
Please note that Serper uses a number of data processors that collect, store and process your data. These data processors are service providers that process the personal data on behalf of Serper. We have carefully selected our processors. The selected processors offer all the appropriate guarantees with regard to technical and organizational security measures regarding the processing of your personal data. All such third-party processors are contractually bound by us to keep your information confidential and can use the information only to carry out the service they are providing for us. We may transfer your personal data to our trusted and reputable third-party processors for the following purposes:
In order to further develop our business, we may alter the corporate structure of Serper by changing its legal form. We may also form, sell or buy subsidiaries, divisions or (parts of) the company. In such transactions, personal data together with (the part of) the company to be transferred will be passed on. Every time personal data is transferred to third-parties to the extent prescribed, Serper will ensure that this is done in accordance with this Privacy Policy and the relevant data protection laws.
Serper operates globally. It is therefore possible for the data to be transferred to and stored in countries outside the European Economic Area (EEA). Unless you are otherwise notified, any transfers of your personal data from within the European Economic Area (EEA) to third parties outside the EEA will be based on an adequacy decision or are governed by the standard contractual clauses (a copy of which can be obtained through the contact information included below). Any other non-EEA related transfers of your personal data will take place in accordance with the appropriate international data transfer mechanisms and standards.
Except as otherwise required by applicable law or regulatory requirements, we will retain personal data only for as long as it believes is necessary to fulfil the purposes for which the personal data was collected. In general:
Article 22 of the GDPR provides that individuals have the right not to be subject to a decision based exclusively on automated processing which produces legal effects concerning them or otherwise significantly affects them. Serper does not use such automated decision-making.
Pursuant to the GDPR, each individual, in your capacity of data subject, shall have the following rights:
The performance of these rights may be subject to certain conditions and exceptions as provided by the GDPR. In any case, you always have the absolute right to object the further use of your personal data for direct marketing purposes.
Any request to exercise these rights should be provided to us in writing via e-mail at [email protected]. We strive to respond to your request within one month as of receipt thereof, which may be extended to two months in case of very complex or a high number of demands.
To the extent we rely on your consent as legal basis for our processing activities, you shall always have the right to withdraw your consent at any point in time and without prejudice to the lawfulness of the processing based on the consent given prior to its withdrawal.
Serper, like many other websites, uses cookies. For further clarification around our use of cookies, we kindly refer you to our Cookie Policy.
Serper endeavours to maintain physical, technical and procedural safeguards that are necessary to protect the personal data in question. These safeguards are designed to protect your personal data from loss and unauthorized access, copying, use, modification or disclosure. At current, Serper offers -among others - the use of a secure server and all supplied information is transmitted via Secure Socket Layer (SSL) technology, to be only accessed by those authorized with special access rights.
Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while this website strives to protect your personal data, we cannot warrant the security of any information you transmit to us, and you do so at your own risk. Once this website receives your transmission, we make commercially reasonable efforts to ensure its security on our systems.
By using our website, we assume that you have read and understood the information about the collection, use and disclosure of your personal data as explained in this Privacy Policy.
We may modify this Privacy Policy at any time. To see when this Privacy Policy was last updated, please refer to the "Last Updated" date indicated at the bottom of this page. Any changes made to this Privacy Policy will take effect when we make the updated version available on our Website. We will keep you informed of any change of this Privacy Policy through pop-ups on our website or any other relevant method.
You can contact us at any time for more information regarding our privacy policy via [email protected].
Date Last Reviewed: 5 November 2025